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Male walking alongside a female sitting in a wheelchair

Orientation for External Support Workers in Tertiary Settings

Building your understanding and confidence when working with students with disability in tertiary education is an essential element to supporting inclusion. How you communicate, interact and respond to the needs of the people you support can positively influence their experience and educational outcomes. Providing assistance that builds independence will not only increase the quality of the student’s tertiary education and training experience but also provide transferable skills for future employment.

Overview of Program

Welcome to this e-learning program which has been developed by the National Disability Coordination Officer Program and the Australian Disability Clearinghouse on Education and Training.

This program focuses on the roles and responsibilities of workers who are externally employed (paid or unpaid) by individuals and organisations to provide support to students with disability in tertiary settings. The program aims to develop your understanding of how you can best provide this support and manage your responsibilities.

The four modules must be completed in successive order. Each module ends with a short quiz to allow you to demonstrate your understanding. You can complete the e-learning program at your own pace—you do not need to complete the training in one sitting, you can log out and log back in at any time. The entire course should take an average of 45–60 minutes to complete. At the successful completion of all components, you will be eligible to download a certificate of achievement.